Joya 9 Casino Privacy Policy – Our Complete Commitment to Protecting Your Information

In this Privacy Policy, "Joya 9 Casino", "we", or "us" refers to the entity operating the joya9casino.onl website. "You" or "user" refers to any individual who visits or uses our platform.

"Personal information" refers to any data that can be used to identify you, directly or indirectly – such as your name, mobile number, email address, national ID number, and so on.

Joya 9 Casino collects two types of information – what you provide directly, and what is gathered automatically.

Joya 9 Casino collects user information through several methods. Every method is transparent and carried out with your knowledge.

• Registration Form: When creating an account, you directly provide your name, email address, and mobile number.
• KYC verification: You voluntarily upload documents for identity verification purposes.
• Payment Processing: Payment information is collected at the time of deposit or withdrawal.
• Cookies & tracking: Cookies are used to enhance your browsing experience.
• Live Chat & Support: When you contact support, that conversation is stored.
• Gaming Activity: Information about your gaming sessions is logged automatically.

Joya 9 Casino uses your information only for the purposes listed below. It will not be used for anything else without your consent.

• Creating and managing your account.
• Processing payments and facilitating financial transactions.
• Conducting security checks to prevent fraud and money laundering.
• Customising your gaming experience according to your preferences.
• Providing customer service and support.
• Sending bonus and promotion information (subject to your consent).
• Analyzing usage patterns to promote Responsible Gaming.
• Fulfilling legal obligations and reporting to regulatory bodies.

Joya 9 Casino has a clear policy – we do not sell your personal information. However, there are certain specific circumstances in which information may be shared with third parties.

• Payment Processors: Necessary information is shared with bKash, Nagad, and banks to process transactions.
• Game provider: Necessary gaming data is shared with providers such as Pragmatic Play and Evolution Gaming.
• Regulatory Authority: Information may be disclosed to authorities or courts when required by law.
• Security Partners: Limited information may be shared with cybersecurity firms to help prevent fraud.

Joya 9 Casino uses the latest technology and security practices to protect your information. Our security team monitors systems around the clock, 24 hours a day.

• 256-bit SSL/TLS Encryption – protection for all data transmissions.
• Two-Factor Authentication (2FA) – an extra layer of security for your account.
• Firewall & Intrusion Detection System – protection against external attacks.
• Regular Security Audits – reviewed by independent third-party experts.
• Data Backup – encrypted backups stored on secure servers.
• Staff have limited access to data – only personnel who genuinely need it can view your information.

Joya 9 Casino uses cookies to keep your gaming experience smooth and personalised. Cookies are small text files stored in your browser.

• Strictly necessary cookies: Used to maintain login sessions and ensure account security.
• Performance Cookies: Used to identify which sections of the site receive the most traffic.
• Functional Cookies: Used to remember your language preferences and settings.
• Marketing Cookies: Used to show relevant promotions (with the option to opt out).

Joya 9 Casino believes you should have full control over your data. That is why we provide you with the following rights.

Joya 9 Casino does not store your information indefinitely. Each category of data has its own defined retention period.

• Account information: For the duration your account is active and up to 5 years after closure.
• Financial transaction details: Retained for a maximum of 7 years as required by law.
• KYC documents: Retention for up to 5 years is mandatory under applicable law.
• Gaming Log: Retained for up to 3 years, then automatically deleted.
• Support Chat: Retained for a maximum of 1 year.
• Cookie data: Between 30 days and 2 years, depending on the type of cookie.

Joya 9 Casino may update this Privacy Policy from time to time. For significant changes, we will notify you by email or through a notice on the site.

• You will be given 30 days' notice before any policy changes take effect.
• Continued use of the service after an update will be considered acceptance of the revised policy.
• If you object to the updated policy, you have the option to close your account.

If you have any questions or concerns, please contact our support team. We are always ready to help.